Item 1 — Application of Tariff

This tariff applies for the transportation of household goods shipments by the request of a consignor ("shipper") between points in the contiguous United States by Southern Moving and Storage and its agents ("carrier").

As used in this tariff, the phrases "consignor," "shipper," and "customer" all have the same meaning.

This tariff contains the governing rules and regulations, an explanation of the transportation charges, an explanation and rate of the additional services that may apply, and the discounts and transportation charges that apply between the points in the contiguous United States.

The rates listed in this tariff include one pickup at point of origin and one delivery at point of destination.

The carrier is authorized under this tariff to provide services based on either binding OR non-binding estimates. The transportation charges may be based on either the weight in pounds of a shipment, or the cubic feet of the space occupied by a shipment. Cubic feet based charges will be applied by the application of a Binding Estimate only.

The shipping documents used by the carrier are made a legal part of this tariff. The terms and conditions as indicated on the Bills of Lading, Orders for Service, and all other shipping documents used by the carrier are applicable to this tariff and are incorporated by reference.

The Carrier is authorized to provide services to moves ordered through a licensed broker as indicated in the terms of a signed agreement between the broker and the carrier. The broker shall adopt the carrier's tariff rates as indicated herein and apply the carrier's rates to all estimates assigned to the carrier.

Item 2 — Bill of Lading and Rates

Unless otherwise provided in this tariff, when property is transported subject to the provisions of this tariff, or as amended, the use of the carrier's Interstate Household Goods Bill of Lading as described herein is required.

(a) If the bill of lading is issued on the order of the shipper, or his agent, in exchange or substitution for another bill of lading, the shipper's signature to the prior bill of lading as to the statement of value or otherwise, or election for common law or bill of lading liability, or in connection with such prior bill of lading, shall be considered a part of the original bill of lading as fully as if the same were written or made in connection with the original bill of lading.

Any alteration, addition or erasure on a bill of lading made without a special notation thereon by the agent of the carrier shall be without effect and the bill of lading shall be enforceable according to its original tenor.

(b) The rates and charges shown herein are rates conditioned upon the use of the carrier's Interstate Household Goods Bill of Lading. Consignor at their option may elect not to accept the terms and conditions of the carrier's Interstate Household Goods Bill of Lading and in lieu thereof to cancel their move with the carrier.

When consignor elects not to accept any or parts of the terms and conditions of the bill of lading they must give notice to the carrier of such election prior to the loading of their shipment at origin. The carrier must indicate the receipt of such notice and the cancellation of the requested services by writing thereon a clause signed by both the carrier and the customer reading: "Customer is refusing to accept the terms and conditions of the Interstate Household Goods Bill of Lading and is electing to cancel their move."

(c) All rates and charges herein are dependent upon the shipment being released in accordance with the provisions of Item 3 of this tariff.

Item 3 — Released & Declared Shipment Value (Valuation)

The carrier's maximum liability shall be either:

(1) The lump sum value declared by the shipper, which may not be less than $6,000.00 or $6.00 per pound multiplied by the actual weight of a non-binding estimate, whichever is greater; or

(2) The actual loss or damage not exceeding sixty (60) cents per pound of the weight of any lost or damaged article when the shipper has released the shipment to carrier, in writing, with liability limited to sixty (60) cents per pound per article.

Unless the shipper expressly releases the shipment to a value not exceeding 60 cents per pound per article, the carrier's maximum liability for loss and damage shall be either the lump sum value declared by the shipper or an amount not less than $6.00 for each pound of weight in the shipment, whichever is greater.

As used in this tariff, the phrases "released value," "declared value," and "value declared by the shipper" shall have the same meaning.

Carrier's maximum liability and the valuation charges specified herein for the assumption of liability shall be subject to election by the shipper, prior to loading, of an appropriate maximum valuation amount and either deductible Options "A," "B," "C," "D" or "E." Shipper may declare or release the shipment to a higher maximum valuation amount, subject to one of the amounts shown in the table herein.

Deductible Options

Valuation Charge Table (per $1,000 of declared value)

Customer Declaration of Value

(b) When a shipment is tendered with a released or declared value equal to or greater than $6.00 per pound times the weight, the carrier will, at its option, either repair items, pay the shipper for cost of repairs, replace item(s) with item(s) of like kind and quality, or make a cash settlement for the current market replacement cost. Depreciated value of the goods is not a factor.

(c) Carrier's maximum liability shall not exceed the released or declared value of the shipment, or the full cost of repair to the damaged property, whichever is less. Carrier shall have the option of repair or replacement of damaged articles. All items replaced or for which full current market value has been paid become the property of the carrier.

(d) Provisions of this item are contractual limits of liability as provided for in 49 U.S.C. Section 14706 and are not to be construed as "Insurance."

(e) All shipments (other than those released to a value not to exceed 60 cents per pound per article) will be deemed released to a minimum lump sum value of $6,000 or $6.00 times the actual total weight (in pounds) of the shipment. The stated valuation must be in the increments shown herein.

(f) The weight used for determining the minimum valuation will be the actual net weight of the shipment.

(g) When Full Value Protection applies to a shipment that includes one (1) or more motor vehicles (automobiles, vans, pickup trucks, or sport utility vehicles), the carrier's maximum liability for the vehicles shall be either: (1) the value stated in the current issue of the NADA official used car guide for such vehicle(s), adjusted for mileage and other factors, or (2) the appraised value of the vehicle(s), whichever is less.

(h) The released or declared value and the carrier's maximum liability shall apply to any claims resulting from the performance or failure to perform by carrier of any services, including accessorial services, which carrier has contracted to perform.

(i) When the shipper takes a written exception at the time of delivery for non-delivery of an inventoried item(s), and subsequently submits a properly documented claim for loss of the item(s) and carrier's investigation establishes the carrier's liability, the deductible amount, if any, shall not apply to the non-delivered item(s).

(j) Rates or charges herein based on released value have been authorized by the Surface Transportation Board in Amendment No. 5 to released rates decision No. RR999, decided January 10, 2012, subject to complaint or suspension.

Item 4 — Weighing & Weights

1. Carriers transporting shipments based upon a non-binding estimate shall determine the weight of each shipment transported prior to the assessment of any charges depending on the shipment weight. Except as otherwise provided in this item the weight shall be obtained on a scale meeting the definition of a certified scale as provided in 49 CFR 375.1(b)4.

2. Weighing Procedure

(a) Except as otherwise provided in this item, the weight of each shipment shall be obtained by determining the difference between the tare weight of the vehicle prior to loading and the gross weight of the same vehicle after loading; or, the gross weight with the shipment loaded and the tare weight after the shipment is unloaded.

(b) At the time of both weighings the vehicle shall have installed or loaded all pads, dollies, hand trucks, ramps, and other equipment required in the transportation. Neither the driver nor any other person shall be on the vehicle at the time of either weighing.

(c) The fuel tanks of the vehicle shall be full at the time of each weighing or, in the alternative, no fuel may be added between the two weighings when the tare weighing is the first weighing performed.

(d) The trailer or the Tractor-Trailer combination may be detached from the tractor and the trailer weighed separately at each weighing, providing the length of the scale platform is adequate to accommodate and support the entire trailer at one time.

(e) The shipper or any other person responsible for payment of the invoice charges shall have the right to observe all weighing of the shipment. The carrier must advise the shipper of the time and specific location where each weighing will be performed and must give that person a reasonable opportunity to be present.

(f) Carrier may substitute manufacturer's weight for automobiles, trucks, vans, campers, boats, and other similar vehicular or bulky articles in lieu of obtaining separate weight tickets on these articles whenever such articles are included within a shipment.

3. Weight Tickets. The carrier shall obtain a separate weight ticket for each weighing required under this item. Every weight ticket must be signed by the person performing the weighing and must contain: (a) the complete name and location of the scale; (b) the date of each weighing; (c) identification of the weights thereon as tare, gross, and/or net weights; (d) the company or carrier identification of the vehicle; (e) the last name of the shipper as it appears on the bill of lading; (f) the carrier's shipment registration or bill of lading number.

4. The provisions of paragraphs (2), (3), and (5) of this item shall not apply to shipments consisting solely of machinery which are being transported by household goods carrier pursuant to the definition of household goods in paragraph (3) of Item 40 of this tariff.

5. Reweighing of Shipments. Before the actual commencement of unloading of a shipment weighed at origin and after the shipper is informed of the billing weight and total charges, the shipper may request a reweigh. The charges shall be based on the reweigh weight.

Item 4A — Space Reservation & Cubic Feet

1. Carriers transporting shipments based upon a binding estimate shall determine the size of each shipment transported prior to the assessment of any charges depending on the quantity and size of the items included in the shipment.

2. Space Reservation Agreement: Under this option the carrier and the shipper agree to transport Household Goods based on a binding estimate of cost regardless of the actual space occupied by the shipment and are waiving the option to weigh the shipment.

3. Space Determination Procedure: Except as otherwise provided in this item, the space occupied by each shipment shall be obtained by the computation of the cubic feet measurements of the items included in the shipment. The space calculated must be provided prior to the loading of the shipment and subject to the application of a binding estimate only.

Item 5 — Special Delivery Services

(A) Delivery Class Options: The carrier must establish with each individual shipper a time frame during which delivery of the shipper's household goods will take place. The Economy Class option MUST be offered to the shipper at no additional charge.

(B) Private Use of Vehicle: Subject to availability of equipment, a shipper may order a Private Use of Truck Service. If the capacity of vehicle ordered is 1,000.0 Cu. Ft. or less, the minimum charge shall be based on 1,000.0 pounds or 1,000.0 Cu. Ft. in addition to a fee of $7,500.00.

(C) Guaranteed Delivery Date: Subject to availability of equipment, a shipper may select a Guaranteed Delivery Date Service. Transportation charges shall be based on a minimum of 1,000 cu. ft. / 1,000 lbs. in addition to a fee of $2,500.00.

(D) Space Reservation for a Portion of Vehicle: Subject to availability of equipment, shipper may reserve a portion of vehicle capacity. 200 cubic feet or less will be charged as 0.00 cubic feet or 0 pounds. Shipments occupying more than 0.00 cubic feet will be charged the tariff rate per cubic foot occupied or 700 lbs per every 100 cu. ft.

(E) Signature Required for Services: Expedited Service, Dedicated Truck Service, or Space Reservation for a Portion of a Vehicle will be furnished by carrier only when shipper or their agent requests such service in writing or signs the Accessorial & Special Service Form.

(F) Display of Van Space: The number of cubic feet of van space shall be legibly displayed on each side of the vehicle used by the carrier in rendering service under paragraphs (B) and (C) of this rule.

Item 6 — Consolidation of Shipments

The term "shipment" means property tendered by one shipper, and accepted by carrier for loading the same day or consecutive days, at one place of origin (except as otherwise provided in Item 24) for one consignee, at one destination (except as otherwise provided in Item 24) and covered by one bill of lading.

Item 7 — Operating Rights

Rates published in this tariff are limited for the handling of household goods in interstates as described herein to the extent of territory shown in Item 1.

Item 8 — Routing & Joint Rates

Except as otherwise provided in this tariff, and subject to any limitation in the scope of operations provisions, rates apply via all routes made by use of carrier and its agents to this tariff with interchange at common points. The joined rates published in this tariff include all charges for drayage or other transfer services at the intermediate transfer points on shipments handled through and not stopped for special service at such intermediate transfer points.

Item 9 — Marking or Tagging Shipment

(a) Articles of fragile breakable nature must be properly packed.

(b) Packages containing fragile articles or articles consisting wholly or in part of glass, when packed by the shipper or their agent, must be marked by plain and distinct letters designating the fragile character of contents.

(c) When articles of furniture consisting wholly or in part of glass are covered or wrapped by the shipper or their agent, such articles shall be wrapped in a manner to clearly expose glass surfaces or glass portions.

(d) When articles are not packed or are improperly packed, crated, or boxed, carrier will arrange to have such articles properly packed at the rates shown in this tariff.

(e) Upon request of the shipper or their agent, carrier will prepare a second inventory of the shipment.

Item 10 — Classification of Parts or Pieces of a Complete Article

Each shipping piece or package and contents thereof shall constitute one article except the total component parts of any article taken apart or knocked down for handling or loading in vehicle shall constitute one article for the purpose of determining carrier's liability as provided in Item 3.

Item 11 — Cancellation of Tariff Pages, Items, or Portions Thereof

When this tariff is amended by revised pages, each revised page cancels the item or portion thereof shown on the original or revised page of the same page number. Reference made herein to items or pages in this tariff shall include reference to the reissue of such items or pages.

Item 12 — Inspection of Articles

When carrier or their agent believes it is necessary that the contents of a package be inspected, they shall make or cause such inspection to be made, or require other sufficient evidence to determine the actual character of the package.

Item 13 — Insurance

The carrier will not assume the cost of Insurance against marine risk or any other insurance for the benefit of the shipper.

Item 14 — Fuel Surcharge

A Fuel related Cost Price Adjustment (Surcharge) will be charged at the rates shown below beginning on the 15th day of the month and remain in effect through the 14th day of the following month. The Fuel Surcharge WILL APPLY to the transportation charges applicable on SIT shipments when such shipments are delivered to or removed from the storage-in-transit location during the period that a fuel surcharge is in effect.

Based on 26-ft Diesel Box Truck at 6 MPG with 26% buffer applied. Formula: (Diesel Price / 6 MPG) × 1.26 = Fuel Surcharge Per Mile. Surcharge is applied per mile and is in addition to all other applicable tariff charges. Rates are updated as diesel prices change.

Item 15 — Storage-In-Transit

(a) Storage-In-Transit of property covered by this tariff is the holding of the shipment or a portion thereof at or in the facilities or warehouse used by the carrier or its agents, for storage, pending further transportation, and will be affected only at specific request of the shipper or under the conditions specified in paragraph (l) of this item.

(b) A shipment or a portion thereof may be placed in Storage-in-Transit one or more times for a combined period not to exceed 90 days. When not removed from Storage-In-Transit at midnight on the 90th day, liability as carrier shall terminate after such time, the interstate character of the shipment shall cease, the warehouse location shall be considered the destination of the property, the warehouseman shall be the agent for the shipper, and the property shall then be subject to the rules, regulations and charges of the warehouseman.

(c) When Storage-In-Transit is at origin, charges due (subject to Item 20) are affected as follows: (1) Transportation charges due at origin and Storage-In-Transit charges are due prior to the release of the shipment from SIT. (2) Storage charges are due at time of billing. (3) Charges for additional services, advances, and other lawful charges are due prior to the release of the shipment from SIT.

(d) When Storage-In-Transit is at a location other than origin, charges due (subject to Item 20) are affected as follows: (1) Transportation charges due at origin and Storage-In-Transit charges are due prior to the release of the shipment from SIT. (2) Storage charges are due at time of billing. (3) Charges for additional services, advances, and other lawful charges are due prior to the release of the shipment from SIT.

(e) Delivery of shipment to residence from Storage-In-Transit at origin en route or at destination will be made on the day requested, if possible. If shipment is not removed from storage by the 5th working day (excluding Saturday, Sunday and holidays) after the requested delivery date(s), storage charges will cease to accrue after such date.

(f) The transportation charges to apply when the shipment or a portion thereof is stored in transit will be: (1) the percentage due at origin portion of the applicable transportation rate based on total weight or cubic feet of entire shipment; (2) the applicable storage in transit charges, which must be paid in full prior to scheduling the delivery.

(h) Shipper or owner, upon proper notice in writing to the carrier before departure of the property, may change destination originally shown on the bill of lading.

(j) When Storage-In-Transit shipment has been placed into storage at the carrier's or agent's storage location, both the carrier and the warehouseman must have in their possession records showing: (1) An itemized list of goods with the bill of lading number; (2) Point of origin and destination; (3) Condition of each article when received; (4) The dates when all charges were made or received; (5) Dates shipment was delivered to and forwarded from the storage location.

(k) During Storage-In-Transit, shipper may withdraw a portion of the shipment, provided that all accrued charges on the shipment are paid prior to such withdrawal, except as provided in Item 20.

(l) During the Storage-In-Transit period, shipper may add items to that shipment already in Storage-In-Transit.

(m) If delivery cannot be made at the address specified on the bill of lading because of impracticable operations as defined in Item 26 hereof or for any other reason other than the fault of the carrier, and neither shipper, consignor, nor owner designates another address at which delivery can be made, carrier will place the shipment under the Storage-In-Transit provision of this item.

(n) When shipment is placed in Storage-In-Transit, the carrier's limitations on liability also apply to the party in possession of the shipment.

Item 15a — Attempted Delivery to Residence from SIT

Compensation to the carrier for attempted delivery to residence from Storage-In-Transit when failure to deliver is not the fault of the carrier will be as follows:

1. Redelivery Charge: Item 108, Redelivery Service Charge, WILL APPLY.
2. Storage In Transit: A second first-day storage charge will apply when the shipment is returned to Storage-In-Transit.
3. Waiting Time: The provisions of Item 110 WILL APPLY if carrier is required to wait at residence.

Item 16 — Governing Publications

This tariff is governed by the following described publications:

Item 17 — Loss and Damage Claims

(a) Claims in Writing Required: A claim for loss, damage, delay, or overcharge will not be voluntarily paid by a carrier unless filed in writing with the receiving or delivering carrier, or carrier issuing the bill of lading, or carrier on whose line the alleged loss, damage, delay, or overcharge occurred, within nine months of the date of delivery.

(b) Minimum Filing Requirements: A properly filed and signed Claim Form must be filed with the carrier or its assigned third party claims company, within the nine months time limit, and must contain: (1) facts sufficient to identify the shipment involved; (2) assertion of liability for alleged loss, damage, delay, or overcharge; (3) a claim for the payment of a specified or determinable amount of money; (4) proof of damage in the form of pictures; and (5) copies of paid bill of lading and inventory sheets.

(c) Documents not Constituting Claims: Bad order reports, appraisal reports of damage, notations of shortage or damage on invoices, delivery receipts, or other documents, or inspection reports issued by carrier or their inspection agencies will, standing alone, not be considered by the carrier as sufficient to comply with the minimum claim filing requirements.

(d) Claims Filed for Uncertain Amounts: Whenever a claim is presented against the carrier for an uncertain amount, the carrier will determine the condition of the shipment involved at the time of delivery by it, if it was delivered, and will ascertain as nearly as possible the extent, if any, of the loss or damage for which it may be responsible.

(e) Other Claims: If investigation of a claim develops that one or more other carriers has been presented with a similar claim on the same shipment, the carrier investigating such claim will communicate with each such other carrier.

(f) Concealed Damage or Shortage: Carrier must be promptly notified after discovery of concealed damage or shortage and given reasonable opportunity to inspect the shipment and packing.

(g) Supporting Documents: When a necessary part of an investigation, each claim must be supported by the original paid bill of lading and for each article, supporting pictures and the nature and extent of such damage.

(h) Verification of Loss: When an asserted claim for loss of an entire package or entire shipment is made by a shipper, the carrier will verify that the loss has been identified at time of delivery and notated on the inventory sheets. If no notations have been made by the shipper at the time of delivery, the carrier will not be held liable for such loss.

(i) Satisfaction of Claims: Carrier may satisfy a claim by repairing or replacing the property lost or damaged with materials of like kind, quality, and condition at time of acceptance by carrier, except when shipment is released to a value not greater than 60 cents per lb. per article.

(j) Constructive Weight of Packed Shipping Cartons: Cartons containing books or CDs will be deemed to weigh 25 pounds. Cartons containing lamp shades will be deemed to weigh 10 pounds. Items not identified on the inventory as to the contents will be settled for the average weight on the table for the container.

(k) Time Limit for Filing Claims: A claim for any loss, damage, delay, or overcharge must be filed in writing with carrier within nine (9) months after delivery to consignee; and suit must be instituted against carrier within two (2) years and one (1) day from the date when notice in writing is given by carrier to the claimant that carrier has disallowed the claim.

(l) Acknowledgement and Settlement by Carrier: Carrier will acknowledge receipt of each claim in writing to the claimant within 30 calendar days after its receipt. Carrier will pay, decline, or make a firm compromise settlement offer in writing to the claimant within 120 days after receipt of the claim.

(m) Salvage: Whenever property transported by a carrier is damaged or alleged to be damaged and is as a consequence thereof not delivered, or is rejected or refused upon tender thereof to the owner, consignee, or person entitled to receive such property, carrier will undertake to sell or dispose of such property directly or by the employment of a competent salvage agent.

(n) Third Party Claims Processing Company: Whenever a claim for loss, damage, delay, overcharge, or property damage is instituted against the carrier, the carrier may choose to utilize a third party claims company at its sole discretion.

(o) FVP Boxes Packed by Owner: Whenever a shipper selects Full (Replacement) Value Protection and is packing their own boxes, the shipper must present all packed-by-owner boxes opened for the carrier to verify the contents and the conditions thereof.

(p) Appearance Allowance: When the damage to an item is minor, the carrier reserves the right to offer an appearance allowance as a form of negotiating the settlement amount for each item.

Item 18 — Reserved for Future Use

Item 19 — Tariff Discounts

(a) Line Haul Discounts: Discounts offered to customers may be an entire percentage or a fraction of a percent and can be offered as a courtesy discount for any Accessorial Services, Packing Materials and Labor, Line Haul Charges, etc., or for any combination thereof up to 30% off of the total service or materials charges.

(b) Specialty Discounts: The specialty discounts offered below require the customer to provide identification proof of meeting the discount requirement (i.e., Military or Student ID, Driver's License).

Item 20 — Collection of Charges, Prepayment

(a) The carrier will not deliver or relinquish possession of property transported by it until the charges — i.e., (1) either the total binding estimate amount or 110% of the non-binding estimate amount; (2) the charges applicable for any service(s) requested by the shipper after the contract was executed that were not included in the estimate; and (3) charges for impracticable operations (such as shuttle service, stairs, long carry), that do not exceed 15% of the total charges due at delivery — have been paid in full.

The charges for services or quantities that are in addition to those collected at delivery must be billed to the shipper within 15 days of the date of delivery and shall be due within 30 days following presentation of the invoice.

(b) For balance due shipments: When carrier's bill has not been paid within 30 days of the presentation of the invoice, the shipper will be assessed a service charge by the carrier equal to 5% of the amount of carrier's bill, subject to a $50.00 minimum charge for each 30-day period that the charges remain unpaid. The carrier's bill will state separately the total charges due within 30 days and the assessment of charges due. The mailing by shipper of valid checks or drafts in payment of charges within the 30-day period is deemed to be the collection of the tariff charges within the allowed time period.

(c) Subject to the foregoing paragraphs, provision for payment of charges on Storage-In-Transit shipments is contained in Item 15.

Item 21 — Hourly Rates

Charges based on time shall be computed by multiplying the hourly rate by the time involved. Unless otherwise provided, fractions of an hour will be disposed of as follows:

• (a) Where the time involved is 15 minutes or less, the charge shall be for one quarter of an hour.
• (b) When in excess of 15 minutes but not more than 30 minutes, the charge shall be for one half hour.
• (c) When in excess of 30 minutes but not more than 45 minutes, the charge shall be for three quarters of an hour.
• (d) When in excess of 45 minutes, the charge shall be for one hour.

Item 22 — Line-Haul Minimum Charge

Except as may be otherwise specifically provided for in this tariff, or as amended, shipments transported under the provisions of this tariff weighing less than 0 pounds / 0.00 cubic feet shall be accepted only at a weight of 0 pounds / 0.00 cubic feet and applicable rates and charges based on weight shall be subject to 0 pound / 0.00 cubic feet minimum.

Item 23 — Warehouse Pickup & Delivery Service

Except as otherwise provided herein, when a shipment is delivered to or picked up at a warehouse (including third-party warehouse and self-storage/mini-storage locations), the charges for transportation include only the unloading or loading at door, platform, or other point convenient or accessible to the vehicle.

Item 24 — Extra Stops & Diversions

Extra Stop: At the request of the consignee, consignor, or owner, extra stops or calls will be made at locations necessary to accomplish the extra pickup or extra delivery of portions of the shipment.

(a) Extra stops or calls are additional pickups made after the first pickup or additional deliveries made prior to the final delivery of the shipment. Each such extra stop or call shall constitute an extra pickup or delivery. An extra stop charge will apply for each extra pickup or delivery that is performed, in addition to the transportation and additional service charges.

(b) Diversions: Upon instructions from the consignee or owner, the shipment will be diverted subject to the following terms and conditions. Carrier requires that all such instructions be in writing. (1) The term "diversion" as used herein means a change (after loading of the vehicle) in the route of the shipment at the request of the consignor, consignee, or owner. (2) When the carrier receives an order for diversion, diligent effort will be made to locate the shipment and effect the change desired, but the carrier is not responsible for failure to effect the change ordered unless such failure is due to error or negligence on the part of the carrier.

Item 25 — Prohibited & Restricted Articles (Non-Allowables)

(a) Carrier will not, under any circumstance, accept for shipment any property liable to contaminate or otherwise damage equipment or other property, nor will carrier accept for shipment articles which cannot be taken from the premises without damage to the article or the premises, nor will carrier accept for shipment perishable articles including Frozen Foods, Articles Requiring Refrigeration, Open or Half Used Foods, Articles Without Proper Preservation, Produce or Perishable Plants, etc.

(b) Carrier will not be responsible for any perishable article or articles included in the shipment without the knowledge of the carrier.

Item 26 — Impracticable Operations & Application of Accessorial Services

Part A: Impracticable Operations — Nothing in this tariff shall require the carrier to perform any service at any point or location where, through no fault of the carrier, the furnishing of such services is impracticable because:

• (a) The conditions of roads, streets, driveways, alleys, or approaches thereto would subject operations to unreasonable risk;
• (b) Loading or unloading facilities are inadequate;
• (c) Any force majeure, war, insurrection, riot, civil disturbance, strike, picketing, or other labor disturbance would subject operations to unreasonable risk;
• (d) Carrier's hauling contractors, carrier's employees, or carrier's agents are precluded, for reasons beyond carrier's control, from entering premises;
• (e) Local, state, or federal restrictions, regulations, or laws prohibit performance of such services.

Part B: Application of Accessorial Services — (a) It is the responsibility of the shipper to make shipment accessible to carrier at origin and to accept delivery from carrier at a point at which the road haul vehicle may be safely operated. (b) When it is physically impossible for carrier to perform pickup of shipment at origin address or to complete delivery of shipment at destination address with normally assigned road haul equipment, the carrier shall hold itself available at the nearest point of approach. (c) Upon request of the shipper, consignee, or owner of the goods, the carrier will use or engage smaller equipment and/or provide Stairs Carry, Long Carry, or Hoisting or Lowering Service.

Item 27 — Advancing Charges

A. Charges advanced by carrier for services of others engaged at the request of the shipper or required by federal, state, or local law, including but not limited to: (1) Obtaining agriculture quarantine inspections, and (2) Obtaining permits required for legally transporting articles that are over-width, over-height, or over-length, including the use of one or more flagmen and/or escort vehicle(s), will be supported by carrier with a copy of invoice setting forth services rendered, charges, and basis thereof.

B. Charges will be advanced by the carrier for expenses incurred by the carrier as a result of the shipper's request to reweigh shipment prior to delivery and after waiving their right to be present at initial weighing of the shipment.

C. Charges will be advanced by the carrier for expenses incurred by the carrier as a result of transiting bridges and ferries that are subject to officially assessed federal, state, county, or local use fees.

Item 28 — Household Goods Bill of Lading

The carrier's Bill of Lading is hereby made a part of this tariff and this tariff a part of the Bill of Lading by this reference. Please see Appendix A for a copy of the front of the carrier's Bill of Lading.

1. The Uniform Household Goods Bill of Lading issued for any shipment accepted for transportation and storage shall have printed on the face thereof a statement as required per Amendment No. 5 to released rates decision RR 999 decided on January 10, 2012. The Bill of Lading shall include both Option 1 (Full Replacement Value Protection) and Option 2 (Waiver of Full Replacement Value Protection at 60 cents per pound per article) as required by law.

2. In addition to the above statement, the carrier shall cause to be included in the bill of lading the minimum information required by 49 CFR 375.505.

Item 29 — Household Goods Bill of Lading Terms & Conditions

The terms and conditions on the back of the carrier's Bill of Lading are hereby made part of this tariff and this tariff a part of the terms and conditions by this reference. See Appendix B2 for a copy of the back of the carrier's Bill of Lading Terms & Conditions.

Item 30 — Definition of Holidays

Except as otherwise specifically provided in this tariff, reference to the term "holiday" shall be the date such Religious Holidays, U.S. National, or officially declared State holidays are observed. When a holiday falls on a Saturday, the holiday will be observed on the preceding Friday. When a holiday falls on a Sunday, the holiday will be observed on the following Monday.

Item 31 — Collection of Invoice Charges on Shipments Lost or Damaged In Transit

(a) Carrier shall not collect or require a shipper to pay any published invoice charges when that shipment is TOTALLY Lost or Destroyed in transit. Notwithstanding any other provisions of this item, a carrier shall collect and the shipper shall be required to pay any specific valuation charge that may be due.

(b) In the event that any portion, but less than all, of a shipment of household goods is lost or destroyed in transit, the carrier in interstate shall, at the time of disposition of claims for loss or destruction to the articles in the shipment, refund that portion of its published invoice charges corresponding to that portion of the shipment which is lost or destroyed in transit.

Item 32 — Booking Fee, Binding Estimate Fee and Change of Venue

A. Booking Fee: Upon booking the job, the carrier reserves the right to charge a booking fee of $0.00. This fee shall be applied to all moves booked with the carrier.

B. Binding Estimate Fee: Upon providing the shipper with a binding estimate, the carrier shall include a Binding Estimate fee of $0.00.

C. Change of Venue:

1. If the shipment is in the Storage in Transit status, has not been dispatched and is not currently en route to the requested destination, a change of venue fee of $199.00 shall be applied to the total move cost.
2. If the shipment has been dispatched and is en route to the customer's requested destination and a change of venue is requested, the customer must pay the entire balance on the current move in addition to a fee of $199.00.

Item 33 — SIT Conversion to Permanent Storage Notification Procedure

Carrier rendering Storage In Transit (SIT) shall, no less than ten (10) days prior to the expiration of either the specified period of time during which the goods are to be held in such storage or the maximum period of time provided in Item 15 for Storage In Transit, notify the shipper in writing: (1) of the date of conversion to permanent storage; (2) of the existence of a nine-months period subsequent to the date of conversion to permanent storage during which the shipper may file claims against the carrier for loss and/or damage; and (3) of the fact that on the date of conversion the liability of the carrier shall terminate. Said notification shall be by certified mail, return receipt requested.

Failure or refusal of the carrier to notify the shipper in accordance with the foregoing shall automatically affect a continuance of carrier liability until the end of the day following the date upon which notice is given.

Item 34 — Effective Date Governing Application of Tariff Provisions

Except as otherwise specifically provided in this tariff, all rules, rates, and charges in effect on the date shipment is picked up shall apply.

Item 35 — Procedures Governing Overcharge & Duplicate Payment Claims

Section 1: Applicability — The regulations set forth in this rule govern the processing of claims for overcharge, duplicate payment, or Over-Collection for the transportation of property in interstate by carrier licensed by the Department of Transportation.

Section 2: Definitions — (a) "Carrier" means a motor common carrier licensed by the Department of Transportation. (b) "Overcharge" means an overcharge as defined in Sections 204a(6) and 406a(6) of 49 CFR 1008. (c) "Duplicate Payment" means two or more payments for transporting the same shipment. (d) "Over-Collection" means the receipt by a household goods carrier of a payment in excess of the transportation and/or accessorial charges applicable to a particular shipment. (e) "Unidentified Payment" means a payment which a carrier has received but which the carrier is unable to match with its open accounts receivable.

Section 3: Filing & Processing Claims — (a) A claim for overcharge, duplicate payment, or over-collection shall not be paid unless filed in writing with the carrier that collected the transportation charges. The collecting carrier shall be the carrier to process all such claims. (b) A single claim must only be filed per a single shipment.

Section 4: Documentation of Claims — Claims shall be accompanied by sufficient information to allow the carrier to conduct an investigation and pay or decline the claim within the time limitations set forth in Section 8.

Section 5: Investigation of Claims — Upon receipt of a claim, whether written or otherwise, the processing carrier shall promptly initiate an investigation and establish a file.

Section 6: Claim Records — At the time a claim is received the carrier or his agent shall create a separate file and assign it a successive claim number.

Section 7: Acknowledgement of Claims — Upon receipt of a written claim, the carrier shall acknowledge its receipt in writing to the claimant within 30 days after the date of receipt.

Section 8: Disposition of Claims — The processing carrier shall pay, decline to pay, or settle each written claim within 120 days after its receipt by the carrier.

Section 9: Disposition of Unidentified Payments — Carrier shall establish procedures for identifying and properly applying all unidentified payments. If a carrier does not have sufficient information with which properly to apply such a payment, the carrier shall notify the payer of the unidentified payment within 60 days of receipt of the payment.

Item 36 — Rates Based on Minimum Weight or Minimum Volume

(a) When transportation charges for shipments are based on minimum weights or volume, carrier must indicate on the order for service the minimum weight or volume – base rate, and the minimum charges applicable to the shipment.

Item 37 — Removal or Placement of Property at Inaccessible Locations

It is the responsibility for removal or placement of property from or to attics, basements, and other locations, and to make property available to the carrier where the location of property and goods to be shipped or delivered is: (1) not accessible by permanent stairway (does not include ladders of any type); (2) not adequately lighted; (3) does not have a flat continuous floor; and (4) does not allow a person to stand erect.

Item 38 — Inventory of Items Valued in Excess of $100 per Pound per Article

When transportation is performed under the provision of Item 3 Exception 1 of this tariff, a High Value Inventory Form shall apply in conjunction with the bill of lading, or in substitution thereof. See Appendix E for the carrier's Extraordinary High Value Inventory.

Item 40 — Classification of Articles

(Commodity Description)

The descriptions of property to which rates, rules, and regulations apply are that class of property defined by 49 USC Section 13102(10)(A), as amended, (first proviso) and Section 10102(11)(B) (second proviso) and (C) (3rd proviso) of title 49 as in effect on December 28, 1995.

1st Proviso — Household Goods

The term "household goods" as used in connection with transportation means PERSONAL EFFECTS AND PROPERTY USED OR TO BE USED IN A DWELLING, when a part of the equipment or supply of such dwelling, and similar property if the transportation of such effects or property is: A) Arranged and paid for by the householder, or B) Arranged and paid for by another party.

2nd Proviso — Furniture & Fixtures

FURNITURE, FIXTURES, EQUIPMENT AND THE PROPERTY OF STORES, OFFICES, MUSEUMS, INSTITUTIONS, HOSPITALS, OR OTHER ESTABLISHMENTS when a part of the stock, equipment, or supply of such stores, offices, museums, institutions, hospitals, or other establishments; except that this Subparagraph shall not be construed to include the stock-in-trade of any establishment, whether consignor or consignee, other than used furniture and used fixtures, except when transported as an incident to the removal of the establishment.

3rd Proviso — Exhibits & Displays

ARTICLES INCLUDING OBJECTS OF ART, DISPLAYS AND EXHIBITS, which because of their unusual nature or value require the specialized handling and equipment usually employed in moving household goods.

Application of Transportation Charges

The transportation charges in this tariff include the loading of the shipment at the point of origin, vehicle transportation to the point of destination, and the unloading of the shipment at destination, but do not include the additional services named in Sections 1 and 2 of this tariff.

The transportation charges apply on a seasonal base; higher peak season charges may apply on shipments picked up on April 1st through October 31st of each calendar year.

The transportation charges apply for the transportation of household goods between points in the United States only as provided for in Item 1 of the tariff. The charges apply between all 48 contiguous states only, and are based on the shipment's weight and/or cubic feet and the origin and destination states involved.

Application of Additional Services

The carrier's Accessorial & Special Service Price List is hereby made a part of the carrier's tariff. See Appendix B for a copy of the carrier's Accessorial & Special Service Price List.

Except as otherwise specifically provided for, the Additional service rates and charges provided for in this section apply throughout the United States and are in addition to all other rates in the tariff.

Application of Transportation Charges & Additional Services

1. The transportation charges apply for shipments of household goods consisting entirely of articles embraced in Paragraphs (1) and (2) of Item 40; mixed shipments embraced in Paragraphs (1), (2) and (3) of Item 40; and shipments consisting entirely of object of art, models, mock-ups and prototypes.
2. The transportation charges and additional service rates and charges apply without additional valuation charges when the shipment is released to a value not exceeding 60 cents per pound per article.
3. Transportation charges apply based on the actual weight or cubic feet of the shipment when applicable, subject to the minimum weights or cubic feet provided in the rules of the tariff.
4. The transportation charges in the tariff also apply BETWEEN points in the 48 contiguous United States (including the District of Columbia).

Item 100 — Containers and Packing Services

Except as otherwise provided, packing service charges apply at the location where the service is provided when carrier performs packing, unpacking, crating, or uncrating service for the shipment. See Appendix C for a copy of the carrier's Packing Materials and Services Price List.

FULL PACKING SERVICE: Full Packing Service includes all of the cartons, containers, and packing service required and provided by the carrier to pack the shipment for interstate transportation.

Item 101 — Stairs Service Charge

All Shipments shall be subject to a Stairs Service Charge, which shall apply at origin and/or at destination and/or at any extra stop location included in the shipment's order of service, based on the amount of flights of stairs the carrier must climb in order to properly service the shipment. A flight of stairs consists of up to 7 steps. The carrier will provide one stairs service charge free of charge for up to 7 steps. Each set of 7 steps or portion thereof are to be charged at $100.00 per flight.

Item 102 — Long Carry Service Charge

All shipments shall be subject to a Long Carry Service Charge, which shall apply at origin and/or at destination and/or at any extra stop location, based on the distance from the road haul equipment to the door of residence. Each Long Carry Service Charge is based upon increments of 50 ft. The carrier shall provide the first long carry of up to 75 ft. free of charge. Each additional long carry or portion thereof shall be charged at $100.00 per increment.

Item 103 — Shuttle Service Charge

When it is physically impossible for the carrier to perform pickup of the shipment at origin or to complete the delivery of the shipment at destination with normally assigned road haul equipment, Shuttle service charges shall apply for additional pick up or delivery services requested by the shipper, subject to provisions of Item 26. The charge for the shuttle service is calculated per cu. ft. (subject to a minimum fee of $500.00) in addition to any rental truck expenses.

Item 104 — Overnight Waiting Charge

The rate named and provided herein will apply where carrier's road haul equipment is present at origin and/or extra stop points, and/or at destination, when waiting overnight by the request of the shipper or the shipper's failure to inform carrier of loading time limitations. Any overnight fee of $1,500.00 will be in addition to the transportation charges due to the carrier at time of delivery.

Items 105–106 — Reserved for Future Use

Item 107 — Hoisting and Lowering Service Charge

If, in the judgment of the carrier, it is necessary to use hoisting and/or lowering service in order to accomplish the pickup or delivery of the shipment, or any portion thereof, the carrier will perform such service, subject to the carrier's ability to furnish equipment and qualified personnel. The carrier will provide the Hoisting and Lowering Services at a rate of $0.00 per cu. ft. in addition to any equipment rental fees.

Item 108 — Redelivery Service Charge

If, in the judgment of the carrier, it is necessary to use the SIT service due to the shipper's or consignee's unavailability or no payment availability at time of delivery, a SIT in addition to a Redelivery Service Charge of $2.05 per cu. ft. (subject to a minimum fee of $500) will apply in addition to the transportation charges due to the carrier.

Item 109 — SIT Service Charge

Storage In Transit charges are calculated at $0.00 per cu. ft. or $0 per pound and apply based on the location of the facility where storage-in-transit service is provided. Charges for this service shall be based on the actual weight of the goods stored in transit, subject to the weight or volume minimum provisions in this tariff.

Item 110 — Waiting Time Charge

The hourly rate named and provided herein will apply where carrier's road haul equipment is present at origin and/or extra stop points, and/or destination, when waiting over one (1) hour for the shipper or consignee for whatever reason. Any hour or portion of an hour thereto will be charged an hour thereof. The Waiting Time Charges are calculated at $250.00 per hour that the carrier spends waiting for the shipper.

Item 111 — Light & Bulky Article Classifications & Price List

When the shipment includes light or bulky articles as listed below, an additional per cubic measurement rate will apply, subject to a minimum charge and the terms of this item.

Item 112 — Extra Labor

Extra Labor charges apply when the carrier performs any services that are requested by the shipper or his agent, that are not included in the transportation charges and for which there are no other applicable charges in the tariff. The carrier has the option of providing Extra Labor Services at a rate of $125.00 per man per hour; $750.00 per day or a combination of men and vans.

• (a) Extra Labor charges apply per worker per hour on both a regular time and an overtime basis.
• (b) Regular time rates apply when service is provided between 8:00 a.m. and 5:00 p.m. Monday through Friday, excluding holidays.
• (c) Overtime hours apply when service is performed: (1) between 5:00 p.m. and 8:00 a.m. Monday through Friday, excluding Holidays; (2) during any hour on Saturday, Sundays, or Holidays.

Item 113 — Special Services Price List

The carrier's Special Services Price List is hereby made a part of this tariff. See Appendix B for a copy of the carrier's Special Services Price List.

Item 114 — Location Fee

An additional $1,200.00 location fee will be applied to any shipment originating or delivering in an area that requires special routing due to the location being away from major freeways and/or normal van line routes. This fee will apply in areas such as mountainous terrain or roads that require a reduction in traveling speeds for safety reasons for a longer distance.

Item 115 — Elevator Service Charge

All Shipments, when applicable, shall be subject to an Elevator Service Charge, which shall apply at origin and/or at destination and/or at any extra stop location. An Elevator Service Charge consists of up to 1 floor. An Elevator Fee in the amount of $100 will be added for every set of 1 floor in addition to the transportation charges.

Items 116–117 — Reserved for Future Use

Item 118 — Line Haul Rates

Item 119 — Reference Marks

Item 120 — U.S. State Abbreviations

Item 121 — Explanation of Abbreviations